- Buyer who is a Consumer or Entrepreneur - Consumer, has the right to withdraw from the remote contract, without giving any reason within 14 days (as specified in Article 33, Article 34 of the Consumer Law).
- The right to withdraw from the contract does not apply to the Buyer who is a Consumer or Entrepreneur - Consumer in the following cases:
- The Buyer, who is a Consumer, shall have the right to withdraw from the agreement concluded remotely, without giving a reason, within 14 days from the date of receipt of the Product.
- The above-mentioned right shall be not vested in the Buyer in the following cases:
- provision of services, if the Seller has fully provided the service with the express consent of the Buyer, who was informed before the service commencement, that after fulfilling the service by the Seller, it will lose the right to withdraw from the agreement,
- agreements for services for which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the agreement,
- agreements whose subject-matter is a non-prefabricated item, manufactured according to the Buyer's specification or serving to satisfy its individual needs (including, in particular, the Special Product),
- agreements whose subject of performance is an item which is subject to rapid deterioration or has a short shelf-life,
- agreements whose subject-matter is an item delivered in a sealed packaging, which after opening the packaging cannot be returned due to health protection or hygiene reasons, if after delivery the packaging was opened by the Buyer,
- special agreements whose subject-matter includes items which after their delivery, due to their nature, are inseparably connected with other things,
- agreements whose subject-matter includes alcoholic beverages for which the price was agreed upon the conclusion of the sale agreement and delivery may take place only after 30 days, and their value depends on fluctuations in the market over which the Seller has no control,
- agreements where the Buyer expressly demanded that the Seller should come thereto for an urgent repair or maintenance. If the Seller provides additional services other than those whose performance was demanded by the Buyer, or supplies things other than spare parts necessary to perform the repair or maintenance - the right to withdraw from the agreement shall be vested in the Buyer with respect to additional services or items,
- agreements whose subject-matter includes the provision of sound or visual recordings or computer software delivered in a sealed package, if after its delivery the packaging was opened by the Buyer,
- delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,
- agreements concluded through a public auction,
- agreements for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the date of the agreement is marked with the day or period of the service provision,
- agreements for the supply of digital content, not recorded on a tangible medium, if the performance began with the express consent of the Buyer before the deadline to withdraw from the agreement and after informing the Seller about the loss of the right to withdraw from the agreement.
- For effective withdrawal from the contract referred to in point 1 of this paragraph, it is sufficient to submit a written statement by the Buyer by e-mail or post to the address indicated in the Regulations, within the statutory time limit of 14 days from receipt of delivery. Specimen statement is attached as Attachment No. 1.
- The costs of shipping the returned Product shall be borne by the Buyer.
- The Buyer shall be liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
- The Seller indicates that the use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product is in particular the purchase of a fountain pen with a cartridge or ink, which is not possible to be performed in a stationary store.
- Seller guarantees the return of the Product price and shipping costs of the Product to the Buyer immediately, no later than within 14 days of receipt of notice of withdrawal from the contract.
- The Seller shall refund the payment using the same method of payment as used by the Buyer, unless the Buyer expressly agreed to a different method of refund, which does not entail additional costs therefore.
- In the event that the Buyer choses other than the cheapest ordinary way of delivery of the shipment offered by the Seller, the Seller shall not be obliged to refund the additional costs incurred by the Buyer.
- Returns of the Products upon withdrawal from the agreement, sent at the Seller's cost or cash on delivery, shall not be accepted.
- The provisions of this paragraph do not apply to Buyers who are not Consumers or Entrepreneurs - Consumers.
Returns and complaints
Below you will find information on how to exercise your right of withdrawal and how to make a complaint.
§1. WITHDRAWAL FROM THE AGREEMENT
§2. COMPLAINT
- The Seller recommends checking the shipment in the presence of a courier or an employee of the Post Office. Failure to check the shipment shall not stop any complaint procedure, however, if such verification is made, the complaint procedure shall be significantly improved.
- The above shall not apply to an entrepreneur within the meaning of Article 43 (1) of the Act of 23 April 1964 - Civil Code (Journal of Laws of 2014, paragraph 121, as amended), which shall be obliged to check the shipment in the presence of a courier or an employee of Poczta Polska.
- If it is found that the Product has a defect, the Buyer shall be obliged to inform the Seller thereof.
- The complaint should contain the Buyer's data, a description of the Product defect, the date of its emergence and the Buyer's request. In order to facilitate the complaint procedure, the Seller makes it available on the Online Store website.
- The complained Product must be accompanied by a Proof of Purchase or a copy thereof.
- The Buyer shall be obliged to return the complained Product.
- The complaints should be delivered to the following address:
Grupa Sterion Sp. z o.o.
al. Niepodległości 58v 02-626 Warsaw, Poland
or by email to: shop@sharpieshop.eu
- If the data or information provided in the complaint needs to be supplemented the Seller, before dealing with the complaint, shall ask the person lodging the complaint to supplement it within the indicated scope.
- The Seller agrees to respond within 14 days to the complaint placed by the Buyer. No response from the Seller after the expiry of the term indicated in the previous sentence shall result in the complaint being considered justified. The 14-day period shall be calculated in accordance with Article 111 of the Act of 23 April 1964 - Civil Code (Journal of Laws of 2014, item 121 as amended).
- The Seller shall be liable under the warranty if the defect was found before the expiry of 2 years from the delivery of the Product to the Buyer. It does not apply to Entrepreneurs - Consumers, to whom the Seller is liable under the same rules as for consumers.
- The Seller's liability under the warranty, towards the Buyers being entrepreneurs within the meaning of Article 43 (1)of of the Act of 23 April 1964 - Civil Code (Journal of Laws of 2014, item 121 as amended). - shall be completely excluded.
- Slight differences in appearance resulting from the individual computer settings of the Buyer - especially the monitor -may not constitute sufficient grounds for a complaint regarding the purchased Product, in particular a Special Product, made on the basis of a visualization approved by the Buyer.
In case of questions, please contact us at:+48 668 949 599 or by email: shop@sharpieshop.eu
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